So after many years in the IT industry, it seems something that just makes sense to me is lost by so many IT organizations. The question of “What is good IT?”. Seems simple to me….it’s IT that is good for the organization. Now I know that is a simple answer, but one that not enough folks keep in mind. When I add this application…is it “good for the organization? When I add more storage or a faster network…is it good for the organization? Not is it cool or does it look good on my resume…but is it really good for the organization? Will it help the organization meet it’s goals? If you can answer yes…then that is good IT.
Agree? Disagree? Comment and let me know
Tags: IT Management, JKB
Agree!!
I worked in a Medicare cost reimbursement business that had to justify all expenditures with one justification. Does it contribute to patient care? That makes everyone in the organization aware of the goal and provides easy metrics for management.
That’s where IT is missing the mark. We should have one justification “Does it contribute to the effectiveness of the business?”
Building your metrics and management around that simple question will make your IT shop smooth and effective.